It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Please allow 2 full working days for the prescription to be ready and remember that Saturday and Sunday are not working days.
It is NHS policy that prescriptions are issued for 28 days, to ensure safe prescribing and minimise wastage in the NHS. The staff at The Surgery cannot deviate, it is beyond the scope of the practice.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Routine appointments can be booked several weeks in advance. Urgent, appointments are available on the day by phoning after 08:00
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.
Extended opening hours
We also offer 4 hours of ‘extended hours’ appointments every week. This includes early morning appointments (from 07:00) and late evening appointments (to 19:30) on Wednesday each week. Please ask at reception, or click on Opening Times above. All routine GP appointments are available to book online for your convenience.
Urgent medical problems
Urgent medical problems will always be accommodated; please make reception aware with a brief symptom as this will help them to direct you to one of our Duty Clinicians, who may be a Clinical Pharmacy Technician, Advanced Nurse Practitioner, Advanced Care Practitioner or Senior Nurse Prescriber.
Available to pre-book with those doctors or urgently on the day with the Duty Clinician. The telephone calls are designed to be convenient to patients who may not require a face to face consultation to discuss their needs. Please contact reception to book.
Nurse appointments are all by pre-booked appointment which can be made at any time, several weeks in advance. If you need to see a nurse urgently, please speak to reception.
The nurses are able to give all vaccinations, take cervical smears and carry out blood pressure checks. It may be necessary to ask for further details of your treatment so that time can be allocated for your appointment.
Treatment of minor injuries and dressings are also carried out by the nursing team.
Teenagers – Do You Know
You can book a telephone call with a doctor or our prescribing nurse if you are unable to get down to the surgery and need advice, please ring reception on 01335 300588 and ask for a telephone call appointment.
Our Clinical Pharmacy Team run our Medication Review clinics alongside a range of Chronic Disease clinics too. They are available to discuss your medication in detail and guide you on its effective use. The Clinical Pharmacy Team may also provide minor ailment clinics as well as planned health checks.
The surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
Patients can ask to have a chaperone present for any appointment if they wish. This can be a family member or friend, or you can request a trained member of staff.
If you would like a formal chaperone present for your appointment, please let reception know when booking your appointment if possible, and we can make the necessary arrangements. That said, if at any point during your appointment you feel you would like a chaperone called, please let us know and we will try to arrange it (although it may be necessary to re-schedule your appointment).
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Why does Reception ask why I want an appointment?
The clinicians are much more able to effectively manage their clinics when they know what a patient wishes to see them for e.g. if they know there is someone with chest pains in the waiting room, they may priortise them and see them first as it may be life threatening.
The GPs have asked Reception to ask patients for a very brief description of the problem when being asked for a same day appointment. It is not because Receptionists are nosey, but is on the direct instruction from the GPs to aid the efficient running of the practice and to help us help patients.
Receptionists have a vital role in ensuring clinical staff respond in a timely fashion, and on occasion are able to identify when patients are in urgent need of seeing a GP or even callling 999 on their behalf.
Please be assured that all our staff are bound by strict confidentiality rules.